diff --git a/tools/public/assets/cropper/app.js b/tools/public/assets/cropper/app.js
index a3b18aa..3b21782 100644
--- a/tools/public/assets/cropper/app.js
+++ b/tools/public/assets/cropper/app.js
@@ -3,6 +3,7 @@
    the save-time OTP (required by a2loft). Notifications are Carbon toasts. */
 /* global Vue, axios, Croppa, customElements */
 /* window.__SESSION__ is injected server-side by /cropper */
+Vue.use(Croppa); // registers the <croppa> component — without this the crop UI never renders
 Vue.config.ignoredElements = [/^cds-/];
 
 (function () {
@@ -15,14 +16,13 @@ Vue.config.ignoredElements = [/^cds-/];
     data: {
       loading: true,
       session: null,
-      message: {
-        message: { caption: null, file_url: null, domain: '' },
-      },
+      message: null, // set once a picture is loaded; null hides the review panel
       agent: null,
       process: null,
       reviewed: false,
       accepted: false,
       cleanedImage: null,
+      cropPreview: '',
       requiresCleaning: '',
       otp: '',
       reviewOptions: [
@@ -62,6 +62,19 @@ Vue.config.ignoredElements = [/^cds-/];
       canSave: function () {
         return !this.busy.save && this.otp.length > 0 && this.requiresCleaning !== '';
       },
+      otherOptionSelected: function () {
+        return this.selectedReviewOptions.indexOf('Others not specified.') >= 0;
+      },
+      croppaInstance: function () {
+        // the v-model object is not always the live instance; the ref is
+        return this.$refs.croppa || this.myCroppa;
+      },
+    },
+
+    watch: {
+      otherOptionSelected: function (selected) {
+        if (!selected) this.otherReviewOption = ''; // hidden field must not contribute
+      },
     },
 
     created: function () {
@@ -96,8 +109,31 @@ Vue.config.ignoredElements = [/^cds-/];
         this.toasts = this.toasts.filter(function (t) { return t.id !== id; });
       },
 
+      /**
+       * Current crop result — the operator should see what will be uploaded.
+       * croppa loads its source image asynchronously, so retry briefly until
+       * the canvas can produce a URL.
+       */
+      refreshCropPreview: function (attempt) {
+        var self = this;
+        var tries = attempt || 0;
+        this.$nextTick(function () {
+          try {
+            var croppa = self.croppaInstance;
+            self.cropPreview =
+              croppa && croppa.generateDataUrl ? croppa.generateDataUrl('image/jpeg') || '' : '';
+          } catch (error) {
+            self.cropPreview = '';
+          }
+          if (!self.cropPreview && tries < 12) {
+            setTimeout(function () { self.refreshCropPreview(tries + 1); }, 200);
+          }
+        });
+      },
+
       reset: function () {
-        this.message = { message: { caption: null, file_url: null, domain: '' } };
+        this.cropPreview = '';
+        this.message = null;
         this.agent = null;
         this.process = null;
         this.reviewed = false;
@@ -137,6 +173,8 @@ Vue.config.ignoredElements = [/^cds-/];
           }
           this.message.message.file_url = image.data.data;
           this.cleanedImage = null;
+          this.cropPreview = '';
+          this.$nextTick(this.refreshCropPreview); // croppa needs the image first
           this.agent = null;
           this.process = this.message.message.process || null;
           if (this.message.message.upload_id) {
@@ -156,7 +194,7 @@ Vue.config.ignoredElements = [/^cds-/];
         var self = this;
         this.busy.clean = true;
         try {
-          var dataUrl = this.myCroppa.generateDataUrl('image/jpeg');
+          var dataUrl = this.croppaInstance.generateDataUrl('image/jpeg');
           var response = await fetch('/cropper/api/removebg', {
             method: 'POST',
             headers: { 'Content-Type': 'application/json' },
@@ -174,6 +212,7 @@ Vue.config.ignoredElements = [/^cds-/];
           var fr = new FileReader();
           fr.onload = function () { self.cleanedImage = fr.result; };
           fr.readAsDataURL(blob);
+          this.refreshCropPreview();
         } catch ({ message }) {
           this.toast('error', 'Image Cleanup Failed', message);
         } finally {
@@ -252,7 +291,7 @@ Vue.config.ignoredElements = [/^cds-/];
           var { data } = await axios.post(
             '/cropper/profile/picture?otp=' + encodeURIComponent(this.otp),
             {
-              pictureDataUrl: this.cleanedImage || this.myCroppa.generateDataUrl('image/jpeg'),
+              pictureDataUrl: this.cleanedImage || this.croppaInstance.generateDataUrl('image/jpeg'),
               phone: this.message.message.caption,
               message: this.message,
               requiresCleaning: this.requiresCleaning !== 'No',
diff --git a/tools/public/assets/cropper/index.html b/tools/public/assets/cropper/index.html
index 40e9626..7b730cf 100644
--- a/tools/public/assets/cropper/index.html
+++ b/tools/public/assets/cropper/index.html
@@ -81,11 +81,17 @@
       <div class="editor-grid mt-2">
         <div class="editor-media">
           <label class="cds--label">Original — crop it</label>
-          <div class="croppa-pad mt-1">
-            <croppa v-model="myCroppa" :show-remove-button="false" :width="250" :height="267.44" :quality="2">
+          <div class="croppa-pad mt-1" v-on:mouseup="refreshCropPreview" v-on:touchend="refreshCropPreview">
+            <croppa ref="croppa" v-model="myCroppa" :show-remove-button="false" :width="250" :height="267.44" :quality="2">
               <img slot="initial" crossOrigin="anonymous" :src="message.message.file_url" style="width: 300px">
             </croppa>
           </div>
+          <template v-if="cropPreview">
+            <label class="cds--label mt-2" style="display:block;">Cropped preview</label>
+            <div class="croppa-pad mt-1">
+              <img :src="cropPreview" alt="cropped preview">
+            </div>
+          </template>
           <template v-if="cleanedImage">
             <label class="cds--label mt-2" style="display:block;">Cleaned preview</label>
             <div class="croppa-pad mt-1">
@@ -122,7 +128,7 @@
             <div class="row-gap" style="align-items:flex-end;">
               <div style="min-width:150px; max-width:200px;">
                 <label class="cds--label" for="otpSave">OTP</label>
-                <input id="otpSave" class="cds--text-input" v-model.trim="otpSave" autocomplete="one-time-code">
+                <input id="otpSave" class="cds--text-input" v-model.trim="otp" autocomplete="one-time-code">
               </div>
               <cds-button v-bind:disabled="!canSave" v-on:click="saveChanges">
                 <span v-if="!busy.save">Crop and upload picture</span>
@@ -134,15 +140,20 @@
 
           <div v-if="reviewed && !accepted" class="mt-2">
             <label class="cds--label">Please state why this picture is not good enough.</label>
-            <div class="review-options mt-1">
-              <div v-for="item in reviewOptions" v-bind:key="item.index" style="display:flex; align-items:center; gap:0.5rem; margin-bottom:0.35rem;">
-                <input type="checkbox" class="cds--checkbox" v-bind:id="'reason-' + item.index" v-bind:value="item.name" v-model="selectedReviewOptions">
-                <label v-bind:for="'reason-' + item.index" style="margin:0;" v-on:click.prevent>{{ item.name }}</label>
+            <div class="review-options mt-1" v-for="item in reviewOptions" v-bind:key="item.index">
+              <div class="cds--form-item cds--checkbox-wrapper">
+                <input class="cds--checkbox" type="checkbox" v-bind:id="'reason-' + item.index"
+                       v-bind:value="item.name" v-model="selectedReviewOptions">
+                <label class="cds--checkbox-label" v-bind:for="'reason-' + item.index">
+                  <span class="cds--checkbox-label-text">{{ item.name }}</span>
+                </label>
               </div>
             </div>
-            <div class="mt-1" style="max-width:480px;">
+            <div class="mt-1" style="max-width:480px;" v-if="otherOptionSelected">
               <label class="cds--label" for="otherReviewOption">Others (please specify).</label>
-              <textarea id="otherReviewOption" rows="3" class="cds--text-area" v-model="otherReviewOption"></textarea>
+              <div class="cds--text-area__wrapper">
+                <textarea id="otherReviewOption" rows="3" class="cds--text-area" v-model="otherReviewOption"></textarea>
+              </div>
             </div>
             <div class="row-gap mt-2">
               <cds-button kind="danger" v-bind:disabled="!canReview" v-on:click="reviewPicture()">